Note: This post was recovered from the Sh.org archive.Username: Red BirdDate: 2019-04-07 14:22:06Reaction Score: 8
Here’s a funny story from Tom Horn about Smithsonian accuracy:
PART 2: UNEARTHING The Lost World Of The CLOUDEATERS: Compelling Evidence of the Incursions of Giants, Their Extraordinary Technology, and IMMINENT RETURN
After being on hold for several minutes over the automated system, a woman named Maryann came on the line. The conversation was a well-anticipated dead end. I knew Donna wouldn’t get much info over the phone, but I had her call nonetheless, because it was the line to the generic title “information specialist,” so I just assumed the one who answered the call might know something about it at least. If nothing else, I was sure we would be redirected to the appropriate department or person equipped to answer. However, a couple of this nice and helpful woman’s responses forced a raised eyebrow:
MARYANN: Information center, this is Maryann, how may I help you?
DONNA HOWELL: Hello, I was curious about the tomb of your founding donor, James Smithson. It’s on display there at the Castle, correct?
MARYANN: Yes, his tomb is here.
DONNA HOWELL: Oh, good. I thought so. We’re working on a project and
noticed that the age of death on his tomb was incorrect. Do you know someone I can ask about this?
MARYANN: Um, uh, um. [She stammered for probably ten seconds straight.] What now? The date is incorrect?
DONNA HOWELL: His age is, yes. It says that he died at seventy-five, but he couldn’t have been older than sixty-four at most.
MARYANN: No, if it says he died at seventy-five, then that would be the age he died. [Her tone was kind, but firm.] It wouldn’t say that on his tomb if [she interrupted herself]— Is there a reason you believe we’re incorrect?
DONNA HOWELL: Oh, actually, it’s in your own literature. I have it pulled up in front of me on your website, as well as a book I have here, published by the Institution in 1904.
MARYANN: [Momentary silence.] You mean we are the ones saying the dating on the tomb is incorrect?
DONNA HOWELL: Yes, that’s right. The story goes that Smithson’s nephew wrote the epitaph and it was engraved that way, but it’s still showing the wrong age. Is it still this way for sentimental purposes, or because it’s considered to be an artifact in itself, or…?
MARYANN: Uh, you know, I don’t know. I don’t think I can answer your question. I don’t have that information. If the display says he was seventy-five years old when he died, then that’s the age [she interrupted herself again]— I mean, it’s what the tomb says, right? We would certainly only give the correct information there. Um. Uh… We don’t just have people on the phone ready to talk about James Smithson.
DONNA HOWELL: I’m sorry. I shouldn’t have assumed that you guys would know the answer to such an obscure question off the cuff. The title “information specialist” threw me off. That was probably a term that referred to scheduled tours or something. Do you know who I might be able to call or email?
MARYANN: Well, I mean we are the specialists here to— We do have information on— I tell you what, why don’t you just send your question in over email?
DONNA HOWELL: Sounds good. [Donna took the info from her and then bravely plugged one last thought.] While I have you on the line, do you happen to know if there is a plaque on display in that room anywhere that corrects the information for visitors? I mean, it’s the Smithsonian. I know the Smithsonian has very high standards of reporting only what’s true. Doesn’t it create an issue that the very founder’s information is in error and that people might be misled? Wouldn’t some think that other information on display there is inaccurate if they learn that this one is?
MARYANN: I don’t believe there is another plaque, no. Just what the tomb says. I understand why you would be concerned, but it is just the date of his age. Everything else here is true. [!!!]
DONNA HOWELL: Oh, of course. I didn’t mean to insinuate there was a conspiracy or anything. Well, this email is helpful, thank you!
Donna ended the call on a cheerful note and let Maryann get on with her day, and then immediately followed up with an email to the address she provided. She received an email back a few days later saying that her question was forwarded to the curator, but the curator never responded.
But readers should not assume that we are patting ourselves on the back just because we were able to prove that a person named Maryann at the information center didn’t know about the tomb of James Smithson. I am well aware that you cannot rely on even the most trained employees of an institution to be able to answer every question about every display on command, and Donna said as much to her during the call. The only thing this short talk confirmed to me was that our national—no, global—attitude toward historical accuracy is yielding, lenient, and far too quick to trust anything a plaque says at a museum somewhere. Maryann was absolutely so sure and so trusting that information on the tomb was accurate, just because it was posted by the Smithsonian authority she works for. Maryann’s response to the display essentially translates, “No, if the Smithsonian said it, it must be true, because they only speak the truth. And if there isan error, then it’s an irrelevant one. No big deal. Just a date. A typo. But everything else is true.” Such a quick conclusion bespeaks of substantial naïveté.